Terms of Use

The Service is reserved for persons aged 15 or over. A User acting on behalf of a business declares that they are authorized to bind it. Subscribing to a paid offer and selling through the shop require legal capacity to contract; Stripe’s terms apply to opening a payment account.

The User provides accurate and up-to-date information. They are responsible for keeping their credentials confidential and for all activity on their Account, and must notify Hob's Space without delay of any unauthorized use.

CREW plan: the manager of the company space invites members, assigns them a role and, depending on that role, may access the data of the company space. The manager informs the members they invite of these rules.

The Service is offered under the STARTER, PRO and CREW plans, billed monthly or annually with automatic renewal. A 14-day free trial, requiring a payment card, may be offered.

Paid add-ons may apply: team seats, e-signature credits, and email and SMS usage beyond the included volumes.

Available features depend on the active plan: after a downgrade or the end of a subscription, some features or content may become inaccessible or be unpublished.

Financial terms (prices, payment, renewal, cancellation, withdrawal, refunds) are governed by the Terms of Sale.

• Terms of Sale
• Pricing

The User retains all rights in their Content. They grant Hob's Space a worldwide, non-exclusive, royalty-free license, for the duration of their use of the Service, to host, reproduce, technically adapt (resizing, format conversion, automatic translation of public pages) and display that Content, strictly as necessary to provide the Service.

The User warrants that they hold the necessary rights in their Content (copyright, trademarks, image rights, consent of the people shown) and that it complies with the law and these Terms.

Hob's Space acts as a hosting provider for Content. It does not review Content in advance and has no general monitoring obligation; it acts upon notice as set out in Section 15.

You must not use the Service to:

• publish or distribute illegal content, including hateful, violent, terrorist, child sexual abuse, harassing or defamatory content, or content that infringes privacy;
• infringe third-party intellectual property rights;
• sell illegal products or services, or products or services prohibited by Stripe’s terms;
• commit fraud, phishing or identity theft;
• send unsolicited communications (spam) or communications without a legal basis;
• collect third-party data without their knowledge or in breach of the law;
• distribute malware or undermine the security of the Service;
• circumvent technical limits, quotas or plan restrictions, or automatically extract data from the Service without authorization;
• resell or make the Service available to third parties without Hob's Space’s written consent.

In case of breach, Hob's Space may remove Content, restrict a feature or suspend an Account, as set out in Sections 15 and 19.

The User is the sender of their campaigns and is responsible for them. They only send messages to recipients who have validly consented or for whom another legal basis applies, clearly identify the sender and promptly honor unsubscribe requests.

The Service provides compliance tools (unsubscribe link, double opt-in for newsletter sign-ups, recording of consent evidence); configuring and using them is the User’s responsibility. Consent evidence is kept for as long as the contact exists and, for prospects, up to 3 years after the last contact.

Sending is processed asynchronously and subject to quotas; usage beyond the included volumes is billed under the Terms of Sale. Hob's Space may suspend a send that presents a risk (illegal content, abnormal complaint or bounce rate).

Paid newsletters: the User who publishes the newsletter is the seller of the subscription to their subscribers; payments are processed through Stripe Connect as described in Section 10.

The shop allows a Seller to sell physical products, digital products, appointments, calls, tickets and online courses to Buyers, from their pages, their website or the point of sale.

Role of Hob's Space

The Seller is the seller of record: the sales contract is concluded directly between the Seller and the Buyer. Hob's Space provides the technical tool and is not a party to that contract. Hob's Space takes no commission on sales (0%); Stripe’s fees still apply.

Payments

Payments are processed by Stripe. For shop purchases, the payment is collected on Hob's Space’s Stripe platform account and then transferred to the Seller’s Stripe connected (Express) account (“destination charge”); if a refund is made, the corresponding transfer is reversed from the Seller.

To sell, the Seller opens a connected account and, during Stripe onboarding, accepts the Stripe Connected Account Agreement, which includes the Stripe Services Agreement. Identity verification is performed by Stripe.

• Stripe Connected Account Agreement
• Stripe Services Agreement

Seller obligations

• provide Buyers with the required pre-contractual information, accurate prices and their own terms of sale and legal notice;
• where the Seller is a business, comply with consumer law (right of withdrawal, legal guarantees);
• handle delivery, customer service, invoicing and tax obligations (including VAT);
• only sell lawful products and services;
• process Buyers’ data in accordance with the GDPR, as controller.

Information for Buyers (Article L111-7 of the French Consumer Code)

• Sellers are businesses or private individuals, independent from Hob's Space.
• Consumer rights (in particular the right of withdrawal and the legal guarantee of conformity) only apply to purchases from a business Seller; they do not apply to purchases from a private individual.
• Hob's Space offers no paid ranking or placement: offers appear on each Seller’s pages in the order chosen by that Seller.
• Any complaint about an order should be sent to the Seller.

When the Seller generates shipping labels, the Buyer’s delivery address is sent to the provider Sendcloud.

These tools help the User produce and track their documents. The User remains solely responsible for the accuracy of the information entered and for complying with their legal, tax and accounting obligations (mandatory mentions, numbering, VAT, e-invoicing where applicable), and for keeping their documents for the legally required periods.

Hob's Space does not provide legal, tax or accounting advice or chartered-accountant services. The User should export their documents regularly, in particular before canceling or deleting their Account.

The Service offers: (i) a simple electronic signature performed within Hob's Space, through a personal link sent to the signer, with timestamp and evidence certificate; (ii) an advanced electronic signature provided by Yousign, a trust service provider, which uses signature credits.

The User chooses the level of signature suited to the nature of the document and to their evidentiary needs; Hob's Space does not guarantee that a simple signature is sufficient for any given document. The advanced signature is also subject to Yousign’s terms.

The Service lets you connect third-party accounts (social networks, calendars, Notion, Stripe…). Connecting is optional, done on the User’s initiative and can be revoked at any time from the Service or from the third-party account.

These services remain subject to their own terms. Hob's Space is not responsible for their availability, changes to their APIs or their decisions. The data accessed is described in the Privacy Policy.

• Integrations (Privacy Policy)

Some features use an AI model provided by Anthropic: data extraction from invoices, quotes and receipts, generating a website from a description, and importing an existing page. They only run when the User requests them; the content provided is then sent to that provider to produce the result. Under its API terms, that provider does not use this content to train its models.

Public pages may be automatically translated through DeepL.

Generated results may be inaccurate or incomplete: the User checks them before any use, in particular for accounting or tax purposes, and only submits content they are entitled to process.

Single point of contact

In accordance with Regulation (EU) 2022/2065 on digital services (DSA), Hob's Space’s single point of contact for Member State authorities, the European Commission and users is: support@hobs.space. Accepted languages: French and English.

Legal representative in the Union (Article 13 DSA), as HOBS SPACE FZ-LLC is not established in the Union: Hobed Mudes, 17 rue Antoine Chatel, 35131 Chartres-de-Bretagne, France.

How to report content

Anyone may report content hosted by Hob's Space that they consider illegal through the “Report content” link shown on every public page, or by emailing support@hobs.space. The notice should include:

• a sufficiently substantiated explanation of why the content is considered illegal;
• the exact electronic location (URL) of the content and, where necessary, any information to locate it;
• the name and email address of the person submitting the notice, except for offences relating to child sexual abuse;
• a statement confirming that the person submitting the notice believes in good faith that the information provided is accurate and complete.

The person submitting the notice receives an acknowledgement of receipt by email and is then informed by email of the decision taken and of the available means of redress. Notices are processed diligently and objectively.

Decisions and statement of reasons

When Hob's Space removes Content, restricts its visibility, or suspends a feature, a payment or an Account, the User concerned receives by email a clear and specific statement of reasons (facts, legal or contractual ground, scope and duration of the measure, means of redress), save where the law provides otherwise.

Internal complaints and redress

Both the User concerned and the person who submitted the notice may challenge the decision for 6 months by emailing support@hobs.space. The complaint is reviewed under the supervision of a person and results in a reasoned decision. They may also refer the matter to a certified out-of-court dispute settlement body or to the competent courts.

Hob's Space has no general monitoring obligation. Processing of manifestly unfounded notices repeatedly submitted by the same person may be temporarily suspended, after a warning.

Hob's Space endeavors to keep the Service available at all times but does not guarantee uninterrupted availability. Interruptions may occur for maintenance, updates, security, or in the event of an incident at a provider (hosting, payments, messaging).

The Service evolves: features may be added, changed or withdrawn. If an essential feature of an ongoing paid plan is withdrawn, the User is informed and may cancel their subscription.

Support: support@hobs.space.

The Service, its software, interfaces, templates, texts, trademarks and logos belong to Hob's Space or its licensors. The User receives a personal, non-exclusive, non-transferable right of use for the duration of their Account and within the limits of their plan. Any unauthorized reproduction, extraction or reverse engineering is prohibited, except where permitted by law.

Templates and graphic elements provided by Hob's Space may be used in the pages, websites and documents created with the Service.

Hob's Space is bound by an obligation of means (best efforts). It is not liable for Users’ Content and activities, for sales concluded between Sellers and Buyers, for third-party services, or for any use of the Service that does not comply with these Terms.

With respect to business Users, Hob's Space is not liable for indirect damage (loss of revenue, customers or data) and its total liability is limited to the amounts paid by the User for the Service in the 12 months preceding the event giving rise to liability.

These limitations do not apply in case of gross negligence or willful misconduct, personal injury, or where prohibited by law. Consumer Users retain all rights granted to them by law.

The User indemnifies Hob's Space against any third-party claim arising from their Content, their sales or their messages sent in breach of these Terms or of the law.

The User may at any time cancel their subscription from their Account (effective at the end of the current period) and delete their Account (Section 20).

Hob's Space may suspend or terminate access in the event of a serious or repeated breach of these Terms, fraud, a security threat, illegal Content, non-payment or an order from an authority. Except in an emergency or where required by law, the User is informed in advance and invited to remedy the breach; the decision is reasoned in accordance with Section 15.

The User may delete their Account at any time from Settings › Account, after re-authenticating. Deletion:

• immediately cancels ongoing subscriptions;
• deletes the User’s workspace: contacts, campaigns, invoices, quotes, expenses, documents, shops, websites (including attached custom domains), statistics, integrations and access tokens, files;
• refunds tickets sold for events that have not yet taken place;
• preserves buyers’ access to the online courses they purchased.

Before deletion, the User is invited to export their invoices and accounting documents: keeping them for the legally required periods is their responsibility. The owner of a CREW company with other members must first transfer or delete it.

The following are kept after deletion, for as long as necessary for our legal obligations or to defend our rights: data held by Stripe (customer, connected account), invoices issued by Hob's Space, affiliate commissions, and moderation and audit logs.

Hob's Space processes the personal data of Users and of hobs.space visitors as controller, in accordance with the Privacy Policy.

For Customer Data, the User is the controller and Hob's Space acts as processor within the meaning of Article 28 GDPR. Sections 22 to 26 form the applicable data processing agreement (DPA); it is an integral part of these Terms and is accepted with them.

• Privacy Policy

Subject and duration

This agreement governs the processing of Customer Data carried out by Hob's Space on behalf of the User. It applies for as long as the Service is used, and then until the Customer Data is deleted as set out in Section 26.

Nature and purposes

Hosting, storage, organization, consultation, sending of messages, synchronization with services connected by the User, document generation, payment processing and audience measurement, for the sole purpose of providing the features used by the User.

Categories of data subjects and data

• CRM contacts and leads: identity, contact details, company, notes, tags, interaction history, consent evidence;
• campaign recipients and newsletter subscribers: email, phone number, subscription status, delivery and engagement statistics;
• buyers: identity, contact details, delivery address (sent to Sendcloud for shipping), orders; payment data is processed by Stripe;
• online course students: identity, email, progress, results, certificates;
• people booking appointments: identity, contact details, time slot and information entered, synced with the calendars connected by the User;
• signers: identity, email, signature evidence;
• clients receiving quotes and invoices: identity, contact details, billing data;
• survey respondents: answers and, where applicable, name and email;
• visitors to the User’s pages and websites: audience measurement data;
• team chat participants: messages and attachments;
• authors of comments on connected Facebook Pages: name, text and date of the comment.

The User refrains from processing special categories of data (Article 9 GDPR) or data relating to criminal convictions through the Service, unless necessary and under their own responsibility.

Hob's Space undertakes to:

• process Customer Data only on the User’s documented instructions — these Terms, the settings and the actions performed in the Service constituting such instructions — and inform the User if an instruction appears to infringe data protection law;
• ensure that persons authorized to process Customer Data are bound by confidentiality;
• implement the security measures described in Section 25;
• assist the User, insofar as possible, in responding to data subject requests, in particular through the Service’s viewing, export, editing and deletion features;
• assist the User in meeting their obligations regarding security, breach notification, impact assessments and prior consultation, taking into account the information available to it;
• notify the User of any personal data breach affecting Customer Data without undue delay after becoming aware of it, with the available information (nature, categories and approximate number of data subjects and records, likely consequences, measures taken or proposed);
• make available to the User the information necessary to demonstrate compliance with this agreement and allow for audits, including inspections, by the User or an auditor mandated by them and bound by confidentiality, upon written request and reasonable prior notice, under conditions that protect the security and confidentiality of other customers;
• only transfer data outside the European Economic Area with appropriate safeguards (see the Privacy Policy).

The User undertakes to:

• have a legal basis for each processing operation and inform data subjects;
• obtain and document the required consents, in particular for email and SMS marketing;
• respond to data subject requests;
• only process data that is accurate, relevant and limited to what is necessary;
• configure the Service (team member access, sharing, integrations) in line with their obligations.

The User gives Hob's Space a general authorization to engage the sub-processors listed below. Hob's Space imposes on them, by contract, data protection obligations equivalent to those of this agreement and remains liable for their performance.

Any addition or replacement of a sub-processor is announced to the User by email and by an in-app banner at least 30 days before it takes effect, and this list is updated. The User may object on reasonable data-protection grounds by emailing support@hobs.space; if no solution is found, the User may cancel their subscription.

The DB-IP geolocation database is used locally on our servers: no data is sent to it.

Services that the User connects themselves (Google, Meta, Notion, Apple, etc.) are not sub-processors of Hob's Space: data is sent to them on the User’s instructions, under terms the User has accepted.

• encryption of communications (HTTPS/TLS);
• encryption of data at rest provided by the database hosting provider;
• encryption of access tokens and app passwords of connected services (AES-256-GCM);
• authentication through an HttpOnly session cookie and cross-site request forgery (CSRF) protection;
• data segregation by workspace and role-based access control;
• database hosted in the European Union;
• logging of administrative actions (audit logs kept for 180 days, then archived for 1 year);
• request rate limiting and anti-abuse measures;
• staff access limited to what is strictly necessary.

While using the Service, the User can retrieve their Customer Data through the available export features.

When the Account is deleted, Customer Data is deleted as set out in Section 20, except for data whose retention is required by law. Residual copies may remain for a limited period in providers’ technical logs before being erased.

These Terms are governed by French law. Consumers also benefit from the mandatory provisions of the law of their country of residence.

In the event of a dispute, the parties will first seek an amicable solution.

Before referring a dispute to the mediator, the consumer must first send a written complaint to Hob's Space customer service, handled by Hobed Mudes: by email to support@hobs.space or by post to 17 rue Antoine Chatel, 35131 Chartres-de-Bretagne, France. A response is provided within 30 days.

If the dispute remains unresolved, the consumer may refer it free of charge to the consumer mediator: [TO BE COMPLETED: CECMC-approved consumer mediator (name, website, address)], within one year of their written complaint to Hob's Space.

Failing agreement, the courts of Paris have jurisdiction, subject to mandatory rules allowing consumers to bring proceedings before the courts of their place of residence.

If a clause is held invalid, the others remain in force. Failure to enforce a breach does not constitute a waiver.

Email: support@hobs.space

Address: HOBS SPACE FZ-LLC, SFFO0547, Compass Building, Al Shohada Road, AL Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates